Privacy Policy

Zyric Group Ltd

Website: www.zyricgroup.com

Email: info@zyricgroup.co.uk

Telephone / WhatsApp: +44 7969 145035

Last updated: 11 October 2026

1. Introduction

Zyric Group Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, enquire about accommodation, make a booking or stay at one of our properties.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name and contact details, including email address and telephone number.

Booking information, including arrival and departure dates, accommodation selected and number of guests.

Payment and transaction information, including payment status and booking amounts.

Communications, enquiries, requests and feedback.

Information reasonably required to manage your accommodation and provide guest services.

Technical information, such as IP address, browser information and website usage data, where collected.

We may request additional information where reasonably necessary for security, legal compliance or managing a booking.

3. How We Use Your Information

We use personal information to:

Process accommodation enquiries, reservations and payments.

Send booking confirmations, check-in instructions and essential guest communications.

Manage arrivals, departures and accommodation services.

Respond to questions, complaints and requests.

Maintain the security of our property, guests and business.

Meet applicable legal, accounting and regulatory obligations.

Maintain and improve our website and services.

Send promotional communications where permitted by law.

4. Legal Bases for Processing

We rely on one or more of the following lawful bases, depending on the circumstances:

Contract: To arrange and provide accommodation you have booked.

Legal obligation: To meet applicable legal and regulatory requirements.

Legitimate interests: To operate and protect our business, prevent fraud, manage enquiries and improve services, provided your rights are appropriately protected.

Consent: Where consent is required, such as for certain marketing activities or non-essential cookies.

5. Online Bookings and Payments

Zyric Group Ltd uses Hostaway as its accommodation booking management system and Stripe as its online payment processing provider.

When guests select accommodation and proceed with a booking through www.zyricgroup.com, they are automatically directed to Stripe to complete their payment securely.

Stripe processes payment card information in accordance with its own privacy and security policies.

Zyric Group Ltd receives relevant booking and payment information, including payment confirmation, transaction amounts and payment status, to administer reservations, provide accommodation services and maintain financial records.

Zyric Group Ltd does not directly store guests' full payment card numbers or card security codes.

Personal information may be processed by Hostaway and Stripe as necessary to complete bookings, manage payments, process applicable refunds and prevent fraudulent transactions.

For more information about Stripe's handling of personal information, please visit:

https://stripe.com/gb/privacy

6. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary, including:

Hostaway and connected booking technology providers.

Payment processing providers.

Website hosting and technical service providers.

Professional advisers, where necessary.

Public authorities where disclosure is legally required.

We do not sell guests' personal information.

Service providers are expected to handle personal information securely and in accordance with applicable data protection requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, responding to enquiries, maintaining business records and complying with legal obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

However, no online system can be guaranteed to be completely secure.

9. Cookies and Website Analytics

Our website and its booking technology may use cookies or similar technologies to support website functionality, booking services, security and user experience.

Where non-essential cookies or tracking technologies are used, we will provide the information and choices required by applicable law.

You may also manage certain cookies through your browser settings.

10. International Data Transfers

Some technology or service providers may process personal information outside the United Kingdom.

Where international transfers occur, we will ensure that appropriate safeguards are used where required by applicable data protection law.

11. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

Request access to your personal information.

Request correction of inaccurate information.

Request deletion of personal information.

Request restriction of processing.

Object to certain processing activities.

Request transfer of eligible personal information.

Withdraw consent where processing is based on consent.

To exercise your rights, contact info@zyricgroup.co.uk.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

12. Marketing Communications

We may send marketing communications where we have a lawful basis to do so.

You can opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided.

Essential booking and guest-service communications are not marketing messages.

13. Children's Privacy

Our accommodation booking services are not specifically directed towards children.

Where information about children is required as part of a family or group booking, we will process it only where appropriate and necessary.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The latest version will be published on our website with its updated date.

15. Contact Us

For privacy enquiries, data protection requests or questions about this policy, contact:

Zyric Group Ltd

Website: www.zyricgroup.com

Email: info@zyricgroup.co.uk

Telephone / WhatsApp: +44 7969 145035